D I G I T A L & I N F O R M A T I O N
T E C H N O L O G Y ( D I T )
Enabling Science through
Digital Capability
The DIT function continued to operate as a business enabling capability, advancing a scalable, resilient and secure digital foundation that supports global client engagement and compliant operations. Improvements in service delivery and data-readiness also enhanced decision-making and operational visibility.
Digital and AI enablement
Across the life sciences sector, AI-led digital adoption is accelerating. Against this backdrop, digital, analytics and AI capabilities were consolidated under a unified Digital and Information Technology construct and supported by an in-house Digital and AI Center of Excellence to drive consistent delivery and stronger governance.
Capability building progressed through specialist onboarding across data, engineering and GenAI translation roles. Enterprise enablement also strengthened adoption through ongoing communication and training, including monthly updates and broad upskilling on modern productivity tools.
Capability building significantly advanced through the establishment and scaling of the Digital & AI Center of Excellence (CoE), with focused onboarding of specialist roles including Data Scientists, Data Analysts, Data Engineers, and GenAI translators to drive data-driven innovation and AI adoption.
Project VEGA and customer engagement
Project VEGA remained a core pillar of the digital agenda, focused on automating and integrating key business processes to strengthen digital presence and customer engagement. A major step forward was the scaling of GenAI-enabled workflows that improve speed and consistency in customer responses.
VEGA-enabled automated generation of responses for RFIs and RFPs with adoption reported at ~96%. D-Vega complemented this by automating quotation and pricing calculations linked to the response workflow with adoption reported at ~93%, helping standardize turnaround while reducing manual effort. As part of the broader VEGA journey, the SAP S/4HANA program was initiated to strengthen process standardization and support long-term scalability within the controls expected of a regulated partner.
Data foundations and digital platforms
Foundational programs progressed to strengthen data availability, integration and standardization across research and enterprise workflows. This improved traceability and decision support and created a stronger base for analytics-driven visibility and scalable automation, supporting responsible AI adoption at scale.
Customer-facing scientific platforms such as SARchitect, SYNe-MAP and Syn.AI were also upgraded and productized for cloud-based delivery, strengthening scalability, security, access management and analytics-readiness to enable smoother external collaboration.
Cyber resilience and compliance
Cybersecurity remained central, aligned with global client expectations and regulated environments. Security operations and monitoring capabilities were strengthened alongside identity and access controls and a more structured approach to tracking security posture. The security posture rating was reported as exceeding the industry benchmark, reflecting continuous improvement in cyber hygiene and resilience.
Across regulated laboratories and manufacturing environments, IT continued strengthening systems and practices that support data integrity, traceability and secure collaboration. Validation discipline, access controls and documentation practices for critical systems supported inspections and audits and maintained alignment with GxP expectations, data privacy requirements and cybersecurity controls.
Service delivery modernization
Infrastructure service delivery was modernized through a strategic partner model, enabling access to automation-led operations including AI-enabled operations. Service reliability and responsiveness improved through process standardization, automation and stronger governance supported by a modern IT service management platform.
Asset management moved from manual tracking to digitized lifecycle visibility at scale, improving control and optimization. Proactive application performance monitoring further strengthened early issue detection and system stability. Core network modernization progressed to support more resilient, secure connectivity aligned with digital operations and evolving access needs.
Digitization also supported resource efficiency through a paperless initiative that reduced printer footprint by over 40%.
Value pipeline and demand management
A more structured approach was adopted to identify, prioritize and govern digital opportunities across functions. Stakeholder consultations were translated into a roadmap aligned to enterprise priorities, supported by disciplined demand management and clearer ownership. Innovation workshops generated a broad pipeline of ideas for evaluation and conversion into scalable programs through structured selection and repeatable delivery.