Case studies
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Syngene has developed a comprehensive 1-3-5 year roadmap to future-proof operations and build next-generation digital capabilities, with an emphasis on AI adoption across the organization. This includes piloting high-impact use cases in critical areas to enhance efficiency and effectiveness.
A key initiative, Project VEGA, aims to automate and integrate core business processes, enhancing Syngene’s digital presence and customer engagement. By integrating various systems such as SAP and Salesforce, VEGA minimizes manual effort and optimizes workflows, fostering a customer-centric approach. The first phase of VEGA has delivered significant value, including the adoption of Material Requirements Planning (MRP) for demand forecasting, resulting in savings of Rs 10 Cr and a reduction of 60 days in Days of Inventory Outstanding (DIO).
Additional modules under VEGA include a fully integrated Contract Lifecycle Management (CLM) solution that streamlines workflows and improves compliance. The d-VEGA module is also in implementation, aimed at digitizing the lead-to-opportunity process, while an RFP authoring solution is expected to enhance proposal management by 15-20%.
Phase 2 of VEGA involves establishing a Data Management Office (DMO) to ensure data accuracy and integrity across the enterprise, supporting a transition to SAP S/4HANA and SAP Ariba laying the foundation for a modern digital core.
In Clinical Development, we upgraded our LIMS with modules for tracking, inventory, HL7 integration, a client portal, kit building, and project management to enhance data management and regulatory compliance. The ELN for Bio Analytical Laboratory was enhanced to boost scientist productivity.
In Discovery Services, a real-time Inventory Dashboard improved forecasting and reduced stockouts, while Syn-eMAP streamlined DMPK client workflows from order tracking to analytics. SARchitect enabled Synthetic Chemistry clients to track projects and collaborate seamlessly. These initiatives enhanced client experience and efficiency.
The migration to a Cloud-based ELN platform for Discovery services aims to automate workflows, eliminate errors, and improve execution quality, replacing the current ELN reaching end-of-life by 2027.
The Biologics and Chemical Development divisions adopted Electronic Batch Manufacturing Records (eBMR) to improve data integrity and compliance. AI-driven predictive maintenance and IT‑OT integration have been introduced to enhance manufacturing efficiency. Furthermore, Syngene has achieved approximately 90% digitization of its Quality processes, including the implementation of an Electronic Quality Management System (Trackwise) and a LIMS.
In FY25, a technology refresh for the Quality Management System (QMS) was completed, and a pilot project for a Planning and Scheduling Tool was successfully executed to improve Quality Control operations.
Syngene is embracing a “fail fast” approach to AI and GenAI, launching small-scale pilots to quickly test feasibility, assess early outcomes, and pivot if needed. Successful pilots are refined and scaled in phases to ensure smooth adoption and impact. In FY25, key pilots included AI-enabled predictive maintenance and automated validation protocols.
To boost productivity, Syngene rolled out Microsoft Copilot, embedding GenAI into daily workflows. This empowers employees to automate tasks, create content, and make faster decisions. Leadership enablement programs have supported adoption, fostering a culture of innovation and digital fluency.
Syngene advanced its IT and cybersecurity landscape in FY25 with a One-Click Disaster Recovery system, achieving a 30-minute Recovery Point Objective (RPO) and a four to six hours Recovery Time Objective (RTO) with minimal manual input – ensuring faster, more reliable system recovery.
The launch of the Advanced Cyber Defence Center (CDC), in partnership with Deloitte, integrated AI and automation to enhance threat detection and vulnerability management. This hybrid model has significantly improved response times to threats like ransomware and insider risks.
Further reinforcing security, the Information Security Working Group (ISWG) led initiatives in awareness, policy, and risk management, culminating in Syngene earning ISO 27001:2022 certification for its robust data protection framework.
Collectively, these initiatives represent a significant milestone in Syngene’s digital transformation journey. From automating core processes and enhancing data integrity to adopting AI-powered tools that augment decision-making and productivity, we are laying the foundation for a digitally-enabled enterprise. These efforts are not only enhancing our current capabilities but are also positioning us to adapt quickly to emerging challenges and opportunities. As a result, Syngene is evolving into a future-ready organization – resilient in the face of change, agile in its execution, and committed to continuous innovation that supports long-term growth and value creation.
